As projects budgets, resources, and schedules get more difficult to manage, we must protect our companies and ourselves by providing weekly status reports.
These status reports must go out to all members of the team, both internally and externally. This includes the staff responsible for delivering the final product and the clients who you are doing work for.
Make sure your start this from the beginning of the project and keep up with it. There are status report tools out there to make this process easier and more manageable. But the key thing to remember is to always send them out from day one and include your team, your boss, and your client.
It is always a bad thing when a client says they never heard about this issue before. Why is this just being brought up now? What’s the communication plan here?!?
It’s all about protecting yourself and your brand. My team has certainly been blamed for bad outcomes in the past and I always go straight to the project status report to show that this risk had been identified and what the decision was by the client.